Do you fear that your loyal customers might leave your store any time soon? If yes, keep them locked with your business with these tips.
Keep their satisfaction level high - How are you going to keep them satisfied? First of all, offer a quality product. Secondly, provide excellent customer service. You will need the help of your entire staff in providing excellent customer service. This is includes the speed with which you're able to respond to their orders, the way you treat their concerns with urgency and the way you value their continued support.
Ask for referrals - Customers feel important when you ask help from them. You will be surprised at how they respond positively to referral programs especially if you have planned to reward even their smallest contribution.
Communicate with them on a regular basis - Contact your customers after they have made their first or latest purchase. Ask how their experience with your product or service was. Ask if they need to reorder this time. If ever they are not ready to reorder, offer special promos that might catch their interest. If they still don't want to reorder, just ask them to rate your service during their first or latest encounter with your staff.